Soft Skills for people in Tech

Think of the work skills you most want to learn or improve.

Are there any soft skills on your list?

Most people are able to think of a long list of technical skills they want but what about soft skills? What about any of the things I include under the banner of soft skills such as social skills, attitudes, habits, and techniques. Soft skills isn’t just ‘communication’!

All of your soft skills, attitudes etc go hand-in-hand with your technical skills to help you do well at work. And while they’re called “soft” they can often feel like the hardest skills to learn. The good news is that they can be learnt.

Here are some soft skills that I think could be useful for people who work in Tech. They’re split into:
– personal skills,
– skills that relate to working with others, and
– skills that impact the wider community.

(Click here for a downloadable PDF)
Soft Skills for Tech Jobs - image

By using those three categories I aim to make the distinction between skills you can work on by yourself, and ones where you can only improve by interacting with others (sometimes with people in direct contact, and sometimes people you don’t know). Much of being valuable and employable is driven by skills in the second two columns where you’re working in teams and helping others to succeed.

Of course you don’t need to master all of these skills. You do just fine at work without having all possible technical skills, and the same applies to soft skills.

I use this list as a prompt. I find it useful to reflect on the items and see where I could improve. This list may not work for you. Here are some ways you can get ideas for your own list of soft skills:

  • Look at people you admire and see what skills they use.
  • Search Google for ideas.
  • Note what skills are listed in job ads or articles about your industry.
  • Ask colleagues or friends what works for them.

Pick out a few from your list and create your own ‘soft skills backlog’. Think of small steps you could take to become more competent in these areas. Commit to taking action. See what works or doesn’t. You may find that improving your soft skills is easier than you think, and that these skills make more of a difference than you expect.

The next time you’re thinking of ways you could be more skilled, remember the importance of soft skills.

Can recruiters find you, and will they like what they find?

I recently attended an IT recruitment conference that had speakers from many successful and fast-growing companies. The event was about how to attract, recruit and retain IT professionals.

Companies operating in the IT/tech/digitech space are well aware of how hard it is to find good people to fill their vacancies. Presenters at the conference spoke about new methods they’re using to help them with this task.

How companies and recruiters find candidates.

The most common ways for recruiters (in-house or at agencies) to find candidates are:

  • Place an ad on an online job board or on a company’s career page
  • Look at their existing database of previous candidates
  • If they’re in-house recruiters they’ll likely look at their pool of existing staff
  • Ask for referrals
  • Approach people directly

Aside from the channels above there are is now a trend towards looking for people online, via various social media and other channels. Or, maybe they have someone’s name but they want to find out more before they proceed.

The cost of not filling a role or of hiring the wrong person or high so it’s reasonable that companies and recruiters will try to find out as much as they can, and in places you might not expect.

Here are some places they might look.

In most cases below, people can search for a name or more generic terms (e.g. developers in Sydney). Once if they find someone they’ll usually expand out the search to see that person’s contact, followers etc and get even more names of potential candidates.

1. Twitter.   This is a great starting place to see who you follow or interact with, what types of things you post and how you communicate. Use this to your advantage – follow or interact with companies you like or ‘influencers’, post relevant content. Also remember that companies often post vacancies on Twitter so it’s a great place to see what roles they offer and how they deal with candidates.

2. LinkedIn.   Recruiters are likely to have a look at your LinkedIn profile, but they also search more generically for people with certain skills or in specific locations. This means you should keep your profile up -to-date (but remember to disable notifications if you don’t want your current employer to suspect you’re thinking of moving). Do you have a title showing what you currently do or what you’re looking for? Do you have a few, specific recommendations from people about how you work? (See my other blog about creating a good Linkedin profile and CV.)

3. Facebook.   Depending on your privacy settings there could be a wealth of information on Facebook that you don’t realise is public. Check what your profile looks like to people who aren’t friends and edit posts/photos that you want to remain private.

4. Instagram.   As with all social media, employers can tell a lot about you from what you post or respond to.

5. GitHub.   I’ve heard many times that if you’re a developer you need to have a GitHub profile.

6. Meetup.   If I was looking for someone with, for example, testing automation experience, one of the first places I’d look would be the local meetups. I’d get the list of members and then cross-reference them with other places (Twitter, LinkedIn etc). If you belong to meetups, make sure your profile – for each group you belong to – is up-to-date.

7. Google.   A plain, old Google search might yield lots of information about you or people like you. Google+ is used in some countries but not in others. For example, if you work in India (or if you want to be found by an Indian company), you need a Google+ profile. A reverse image lookup (drag an image and drop into the search bar) might take searchers to other places online where your details can be found.

8. Online.   Searchers might look at sites where tech people can offer their services or display their portfolios. You might be found on one of these – Bēhance, Elance, Upwork, peopleperhour, Fiverr, dribble, etc. What about if you leave a review with you name on TripAdvisor, AirBnB, eating out sites etc? People can get a sense of your tone, your attitude and what you do in your spare time.

What will they find out about you?

It’s not only about how you might be found, but also what information people might uncover when they find you.

  • If you use your name in any of these sites or applications then make sure you have content that won’t discourage potential employers.
  • Keep in mind the image you are portraying online. Does your online presence give the impression that you’d be a suitable employee for the kind of company you want to work for?
  • You don’t need to sign up to all the sites listed above. Only do so if it makes sense (e.g. if you’re a developer then GitHub is a good place to start).

candidateSo, be aware of your presence online, but possibly even more importantly be honest, professional and hard-working … these are the things that will ultimately create your reputation.

 

Who looks after your career?

One of the best things about working in tech companies are the people. Smart, interesting, funny, dedicated people, with diverse personalities and backgrounds who work hard to do great things for their employers.

Over the past few decades in many different companies I’ve seen these people working under pressure, in challenging and constantly-changing environments. They take on tough projects, they do overtime, they deal with frequent restructuring and too-small teams. They hold training sessions during their lunch breaks. They’re asked to justify the time they need to do their work. They’re the first people questioned when projects go wrong. They’re expected to keep up with new technology, to be great at communicating and to be excellent team players and if they don’t already over-achieve in these areas it gets noted during their annual review. Hard work and innovation are not always appreciated, sometimes not even noticed.

But … some people are promoted and given raises. Some get opportunities and cool projects to work on. Some companies train and develop their staff, and value their contribution.

It’s frustrating how much it comes down to luck. Are you lucky enough to work for a company where staff are valued and cared for? Do you have a good manager who has your best interests at heart?

Even if you are fortunate to work in a good environment, that doesn’t mean it’s always going to be rosy. There are still pressures and times you may feel neglected.

Right now, there is a large group of experienced and skilled people doing just fine in IT/tech roles, but they’re not happy with ‘fine’ … they want to be better. They want to keep learning, to improve and advance. They want to be noticed, get promoted. They want a more balanced life. What options do they have to be supported to get the growth and challenges they want?

This is the reason I started Elementum. I want to make it easy for everyone to move forward and achieve their goals, no matter where they work. I want people to be in full control of their careers. I want people to be able to learn how to improve the skills that make the most difference. I want people to realise how easy some of these things are – you don’t have to change jobs or make big commitments … small and steady improvements will add up over time and become life-long habits.

I’m learnt some shortcuts working in a range of IT roles for the past 20 years, but the most important learning for me was when I realised it didn’t matter if I was a permanent employee or a contractor, it didn’t matter who employed me or what my role was. What mattered was that I needed to take charge of my own growth and career happiness.

A job is the work you do for someone else. A career is what you own over a lifetime of experience and growing and doing awesome work. Even when my job wasn’t what I really wanted, I could still work on the skills and experiences I dreamed of for my career.

“You can apply for a job, but you can’t apply for a career. A job is given to you; a career is made by you.” Lynne Mattoon

imthebossofmeAlways remember that you own your career. The power is in your hands. Is there anything you need to do to take back control?